Conduct social listening
Analyze emotions and tones in what people write online, like tweets or reviews. Predict whether they are happy, sad, confident, and more.
Enhance customer service
Monitor customer service and support conversations so you can respond to your customers appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.
Integrate with chatbots
Enable your chatbot to detect customer tones so you can build dialog strategies to adjust the conversation accordingly.